At directairbookings.online, we aim to provide transparent and fair refund practices. This Refund Policy explains the conditions under which refunds may be requested and processed when you use our website and services.
By using directairbookings.online, you agree to this Refund Policy.
1. Nature of Our Services
directairbookings.online acts as an online platform that provides flight information, booking assistance, and travel-related services. We may act as an intermediary between customers and third-party airlines or service providers. Refunds are therefore subject to airline rules, fare conditions, and third-party policies.
2. Flight Ticket Refunds
Refund eligibility for flight tickets depends on the airline’s fare rules and conditions, including but not limited to:
- Type of ticket purchased (refundable or non-refundable)
- Airline cancellation or schedule changes
- Time of cancellation relative to departure
If the airline allows a refund, we will assist you in processing the request. Any airline-imposed penalties, service fees, or administrative charges may be deducted from the refund amount.
3. Service & Convenience Fees
Service fees, convenience fees, or booking assistance charges collected by directairbookings.online are generally non-refundable, unless explicitly stated otherwise or required by law.
4. Cancellation Requests
To request a cancellation or refund, you must contact us as soon as possible with:
- Your booking reference number
- Passenger name(s)
- Registered email address
Cancellation requests submitted closer to the departure date may result in reduced or no refund, depending on airline policies.
5. Airline Cancellations or Changes
If an airline cancels or significantly changes a flight schedule, refund or rebooking options will be handled according to the airline’s policies. We will make reasonable efforts to assist you, but the final decision rests with the airline.
6. Refund Processing Time
Once a refund is approved by the airline or service provider:
- Refunds are typically processed within 7–14 business days
- Processing time may vary depending on the payment method and bank policies
We are not responsible for delays caused by airlines, banks, or payment gateways.
7. No-Show Policy
If you fail to show up for your flight (“no-show”), the ticket may become entirely non-refundable, subject to airline rules. In such cases, directairbookings.online will not be responsible for any loss.
8. Force Majeure
We are not liable for refunds or compensation due to circumstances beyond our control, including but not limited to natural disasters, government restrictions, pandemics, strikes, or airline operational issues.
9. Chargebacks & Disputes
Customers are encouraged to contact us first to resolve refund-related concerns. Initiating a charge-back without contacting us may delay resolution and could result in additional investigation time.
10. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Users are advised to review this policy regularly.